Alpha/Beta FAQ

[The origin of the Alpha/Beta FAQ forum on Shadow Redemption's website can be found here.]

ALPHA FAQ:
Greetings!

We are just as excited to announce our invitations for Phase One Alpha,

as you are to play the game.

Though the alpha is a few months away, we thought it would be in our best interest to send out more information regarding the experience for players who are selected for this first phase.

Since our forum is still very new, this FAQ should answer most of the questions we are emailed about.

ALPHA/BETA FAQ:

How Do I Get Accepted Into an Alpha/Beta Phase?*

All players who Opt-In here, will have a fair and honest chance in attending an alpha or beta phase.

Do I Have To Apply For Each Phase?*

There is now an option to apply for the specific phase of testing, or if you would like your Beta Application to automatically be considered for future phases.

How Many Players Will Be Accepted Into A Phase?*

We are estimating around 40-50 players will be invited per phase, so our test server will not experience a network crash.

Am I eligible To Participate In An Alpha/Beta If I Have Already Been?*

Each individual user will only be able to gain access to one phase. We have chosen to do this so more players have a chance to test our content and help us improve the game in a variety of different aspects.

Some of us have always applied early to Alpha content on our favorite games and never got an opportunity to be included. We are trying to minimalize that experience so more individuals feel included and have a fair and equal chance at getting alpha and beta access, only players who participate in Phase One Alpha or Phase Two Alpha will be receiving rewards upon game launch.

How Long Will Each Phase Last?*

We are planning on having each phase last for three days. We understand your concern on the short time-span for phases,

but we feel this is an appropriate period of time to gather the required data we need from users to better polish the player experience for the following phases.

How Many Phases Are There?*

There is not a definitely answer on this one just yet, we will have to see all of the information in real time from our first phase to make a more accurate estimation of the total number of phases.

Depending on how many issues and bugs are discovered and or resolved, will determine the direction we take.

Do I Get Anything Out Of This?*

Yes! All players who participate in Alpha phase one can fill out an Alpha Rewards Form on our website once the game is launched in the United States.

Player who participate in Phase One Alpha or Phase Two Alpha will recieve:


 * 1x Alpha Collector's item in-game
 * 1x Character Title, "Alpha-Lightwell (US)"

(Being the only title in-game to reference the alpha or the server at all.)

On top of that, you get to play the game up to level 20 while the game is still in it's developmental stages.

ADDITIONAL INFORMATION

What Will I Need for The Alpha Rewards Form?*

You will need to provide us the email address you received your alpha invitation through, and your *new* character's name upon the official retail launch.

(We do not need your Alpha character's name, as the character you are

provided will be deleted from the server upon launch.)

How Long Will It Take to Recieve My Items?*

All items will appear in your character's inventory within 72 hours of submitting the forum. We will be taking the time to review each individual request to verify if each user was sent an Alpha Phase One or Alpha Phase Two invitation.

We are choosing to do it this way so there is no room for item abuse in our community. We want to keep your Alpha Rewards unique and out of the wrong hands.

We hope this has answered some of our communities many questions regarding the Alpha/Beta process in it's entirety, and if it didn't answer your questions specifically and you would like more information, please feel free to post your comments and concerns below.

We cannot answer a comment or concern if we do not have the appropriate information regarding your situation, but we will absolutely do our best in making sure your concerns are at ease.

We hope you have a wonderful day,

and we're excited to see you on the other side.

Cheers!

_____________________________________________________________________________

SHADOW REDEMPTION

________________________

 Mezel

Customer Support Leader